Refund and Returns Policy
Last updated: [Insert Date]
1. Introduction
Thank you for shopping at selvinta. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our website, https://www.selvinta.store.
2. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase.
2.1. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale or non-returnable at the time of purchase
3. Return Process
To initiate a return, please contact us within 30 days of receiving your order. You can reach us at:
- Email: [email protected]
- Phone: +1 (770) 483-8979
- Address: 6520 Northeast 14th Avenue, Atlanta, Georgia 30315, United States
We will provide you with return instructions and a return shipping address. You are responsible for the cost of return shipping unless the return is due to our error.
4. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4.1. Partial Refunds
Partial refunds may be granted in the following situations:
- Item returned is not in its original condition
- Item is damaged or missing parts not due to our error
- Item is returned more than 30 days after delivery
5. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] with your order details.
6. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
8. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective.
9. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (770) 483-8979
- Address: 6520 Northeast 14th Avenue, Atlanta, Georgia 30315, United States